Order Informations

Shipping information

For questions or details do not hesitate to contact us in the chat box on the site, by phone 040753504472 or on the facebook page Nolia Shop & Academy.
We will contact you by phone only if we want to communicate details about your order, as well as the rule of the emails and SMSes sent by us confirm the registration or shipment of your order.
PRODUCTS that CAN'T be shipped by DHL EXPRESS:
1. Primer
2. Cleaner
3. Remover
4. Aqua Ink


NEW ! DHL EXPRESS

While we want you to enjoy your products as soon as possible we deliver by DHL EXPRESS, the transit time is about 24-48 hours and costs approximately 20euro. We also have a economy choice - GLS, transmit time 5-7 working days about half the cost of DHL. The shipping cost is calculated at the checkout and it depends on volume and weight. There are several regions where additional charges are levied, we will contact you later if necessary. 

Due to BREXIT all UK orders will be sent only by DHL, the transit of the package is about 3-5 days, the import procedure delays the transit time. The VAT will be paid by the costumer when the order arrives. The costumer will pay the VAT and some costum charges at the import of the order, we provide all paperwork needed to simplify the import process by DHL.

The shipment has a tracking code (awb) that you can check on https://www.dhl.com/en/express/tracking.shtml
To find this code log on to our site by accessing the link http: // noliashop.com / account / login and access the orders history section (for orders placed without creating an account this option is not valid)
We pack the products with great care and we make sure that any order reaches you completely and safely, we ask in the cold season not to open the package as soon as you receive it but to wait until 4-5 hours for the products to reach room temperature, we do not take responsibility for any damages caused by the non-observance of this mention (eg the primer "freezes" at about 5 degrees, do not open the bottle because it can break the brush, place the bottle under hot water jet for a few minutes and wait 1-2 hours before opening, the quality of the primer is not affected in any way).

Wrong order

If you recieve a damaged product, you have a missing product or a different one than you ordered or any other situation with your order please write an email to mihai.bruma@noliashop.com and we will refund you as soon as possible for the amount you paid for that exact product. If we delivered the wrong product you will receive a refund for the missing product and you can keep the wrong product.
Any issues you have with the use/application of a product please write an email to helena.bruma@noliashop.com and we will send you all the information you need.
After you received and tested the products you would be very helpful if you would give us a review for the ordered products :)
Thank you!